General Frequently Asked Questions
How do I register for classes?
There are 3 ways to register: online, in person, or by phone.
- E-Registration
Register online for your favorite programs and classes with our all new easy-to-use registration system! To register online:
- Phone Registration
- Phone registration is available with a credit card. Please call the Registration Office at 212.369.8890 ext. 2080. There is a $5.00 handling fee for phone registrations.
- In-Person Registration
Only in-person and online registrations will be processed the first day of Priority and Open Registrations. Drop-in, and phone registrations will be processed in the order received beginning the second day of registration.
Full payment is required at time of registration. Checks should be made payable to Asphalt Green. There is a $25 charge for returned checks. There is a $5 non-refundable handling fee for all registration by phone or drop-in.
For classes that require approval, E-Registration must confirm the approvals in your file before allowing you to register.
Am I eligible for Priority Registration?
You are eligible for Priority Registration if you are currently enrolled in the Spring Term or you are an annual Asphalt Green member.
Do I have to be a member of Asphalt Green to register for classes?
You do not have to be a member to participate in Asphalt Green programs, although Annual Members receive a reduced rate for certain classes.
What type of membership qualifies for a reduced rate on Program Classes?
Family I & Family II membership types receive preferred pricing on Program Classes.
What is a Promotion Code?
A promotional code is a seven-letter code which relates to a special offer. Entering this code at the beginning of the booking process allows you to view search results specifically related to the offer.
The code will be provided as part of the special offer communications.
Can I register for Summer and Fall classes only?
Yes.
How do I know which class to register for in the upcoming term?
Register based on the age of the child as of the first day of class.
Certain restrictions apply, including year-long classes and camps. This discount is not available to Asphalt Green members and cannot be combined with any other offer or promotion.
Is there a reduced rate for seniors?
Asphalt Green offers many courses to older adults at reduced rates. If you are 62 years or older, you may enroll in courses at the senior fee where indicated. This discount rate does not apply to specialty programs, workshops or special events. Proof of age (such as Medicare card, driver’s license or passport) is required upon registration.
The reduced rate may not be used in combination with any other offer.
What is your refund policy?
All refund requests must be submitted in writing to the Registration Office. Refunds are computed from the date received (not postmarked).
Please note that a $15 handling fee will be charged for requested refunds, class transfers, and cancellations.
The program refund schedule is as follows:
- 100% refund or credit: written request must be received 1 week prior to the first scheduled class.
- 75% refund or credit: written request must be received 2 days prior to the second scheduled class.
NO REFUNDS OR CREDIT will be granted after the second scheduled class session. Refunds are not available for late registration. Credits stay on file and they expire within a year from the computed date. Credits can only be redeemed over the phone or in person
All Asphalt Green programs are subject to change or cancellation. Asphalt Green cannot be responsible for providing make-ups, credits or issuing refunds for programs missed as a result of illness, emergencies or other events beyond the control of Asphalt Green. The handling charge for all requested refunds is $15. Please allow four to six weeks from receipt for processing a refund request. Registration handling fees are not refundable. For some programs, such as year-long programs and camps, there may be exceptions which will supersede the above policy.
All personal training sessions are non-refundable and non-transferable. The following conditions apply for personal training purchases: six- or 12-session packages must be completed within 90 days of the purchase date and 25-session packages must be completed within 180 days of the purchase date. In addition, packages may not be split between clients and sessions can be broken into half-hour segments only by agreement with the trainer.
All cancellations for massage therapy, pilates private training, and yoga private training must be made at least 24-hours before the appointment to avoid forfeiture of the entire fee.
Do you ever cancel classes?
Asphalt Green reserves the right to cancel classes due to low enrollment. Cancellation decisions may be made up to the third week of classes. Every attempt will be made to inform those registered of the cancellation. When possible, Asphalt Green will provide an alternate class. If this is not possible, a credit or refund will be issued to the registrant.
Should Asphalt Green cancel a class due to an unforeseen, uncontrollable circumstance, e.g. pool closure, you will automatically receive a credit for the cancelled class. Your credit will be kept on file at the Registration Office for one full year. When you register for another class, you must tell the Registration Office that you have a credit on file, prior to paying for the class. They will then apply your credit to the new class. Please note, you will not receive a credit letter in the mail for each cancelled class. Should you elect to receive a refund for the cancelled class, please call the Registration Office prior to the end of the term.
What is your make-up policy?
Class participants register for classes, which meet on specific days and times. Unless Asphalt Green cancels a class, attendance in scheduled classes is the responsibility of the participants. We cannot provide refunds or make-up classes or allow the participant to attend a different class when the absence has been the sole responsibility of the participant.
Do you ever close due to adverse weather conditions?
Asphalt Green will make every effort to be open in inclement weather. It is advisable to call before coming to Asphalt Green at such times. Asphalt Green reserves the right to cancel classes due to inclement weather. If classes are cancelled due to inclement weather, no make-ups, credits or refunds will be offered.
I'm having an issue signing my child for a class online. It's not showing my child's name as the participant. It only shows my name.
You will need to add your child to your account. To do this, login to your account; then, go to Edit Profile and click on the "Add a new person to account" link and fill out the form to add the new person to your account. Once this is done, you will be able to see your child’s name in the drop down menu and you may complete the class sign up.
I'm trying to register my child but it's saying I'm too old for the class.
You will need to add your child to your account. To do this, login to your account; then, go to Edit Profile and click on the "Add a new person to account" link and fill out the form to add the new person to your account. Once this is done, you will be able to see your child’s name in the drop down menu and you may complete the class sign up.
How do I add a new child to my account?
Click on the Login to Account link. Login with your username and password, then click on Edit Profile. Click on "Add a new person to account" and add your child's information.
At what age must my child use the gender-appropriate locker room?
Children age 5 and older must use gender-appropriate locker rooms.
Does a parent have to be in the water with the child?
Yes. Parents must accompany children ages 0-3 in the water for Water Babies, Advanced Water Babies, Water Tots, Advanced Water Tots, and Water Sprites.
